Synway UC500-60 IP-PBX With 2FXO Port & 2FXS Port

Synway UC500-60 IP PBX — Where Mid-Size Business Meets Enterprise-Grade Reliability

Staff are struggling with outdated internal transfer systems. Your IT manager is fielding complaints about call drops during busy periods. Sound familiar? Synway UC500-60 is engineered to solve exactly this problem — and it does it without the licensing fees, hidden costs, or complicated deployments that have made enterprise communications feel out of reach for so many organisations across Dhaka, Chittagong, and beyond.

The Synway UC500-60 is a 60 concurrent-session IP PBX built on the robust UC500 hardware platform — the same platform trusted by enterprises across Asia and the Middle East. What makes it stand apart from comparably priced competitors is the combination of genuine hardware muscle and zero-cost software depth. Powered by a 1.5GHz ARM Quad-core processor with 1GB DDR RAM and 8GB eMMC Flash storage, this isn’t a budget device with enterprise pretensions. It’s a properly engineered appliance that can support up to 1,000 registered users and handle 60 simultaneous active calls without performance degradation.

What’s particularly compelling for Bangladeshi businesses is the dual redundant power supply. This isn’t standard on most IP PBX systems in this class — it’s something you’d usually only find in higher-tier enterprise hardware. For companies in areas where power reliability can be inconsistent, that hardware-level redundancy is the difference between staying operational and sending your team home early. Add in the built-in FXO ports for direct PSTN connectivity, FXS lifeline ports that keep at least one analog phone working even during a full power failure, and seamless SIP trunk integration for internet-based calling — and you have a genuinely comprehensive, resilient communications platform at a price point that makes real sense for the Bangladesh market.

Ideal users include mid-sized corporate offices, growing call centers, hospitals, pharmaceutical companies, NGOs, educational institutions, and hotels across Bangladesh looking to modernize their communication infrastructure without committing to expensive per-seat or per-feature licensing models.

Synway UC500-60 IP PBXSpecifications

Why You Buy Synway UC500-60 IP PBX

• Dual Power Supply + 1,000-User Capacity at a Mid-Range Price Point — Exceptional Value for Bangladesh — Most IP PBX systems in Bangladesh that offer dual redundant power supply are positioned as premium enterprise hardware, costing significantly more. The UC500-60 delivers this critical reliability feature alongside support for up to 1,000 registered users, 80 SIP trunk accounts, unlimited IVR, ACD call queuing, built-in call recording, and voicemail-to-email — all with absolutely no per-extension or per-feature licensing charges. For growing companies in Dhaka managing tight IT budgets, the total cost of ownership here is dramatically lower than comparable Cisco, Avaya, or even some Grandstream configurations over a three-to-five-year period.
• Seamless Hybrid Connectivity — Keep Your BTCL Lines While Adding SIP Trunking — The UC500-60 bridges the gap between traditional PSTN telephony and modern VoIP without forcing you to choose one or the other. Its 2 FXO ports connect directly to your existing BTCL or other PSTN fixed lines, while simultaneously supporting up to 80 SIP trunk accounts for internet-based calling. This means your business can start reducing call costs through SIP trunking immediately, while keeping analog fallback lines active — a genuinely practical migration path for organisations across Bangladesh that aren’t ready to go fully VoIP overnight.
• Autoclip Intelligent Routing + Full Call Centre Feature Set — Solve Customer Experience Problems for Good — One of the most common frustrations for medium-sized businesses is that customers call back and reach a different agent who has no context. The UC500-60’s autoclip intelligent inbound routing automatically matches incoming numbers against historical call records, routing repeat callers toward agents or queues they’ve spoken to before. Combined with ACD call distribution, unlimited IVR, call park, DND, ring groups, intercom paging, CDR reporting, and real-time monitoring, this is a complete customer communication platform — not just a phone system.

FAQ

Q1: What is the difference between the Synway UC500-60 and the UC200-60, and which is better for my office in Bangladesh? The UC500-60 and UC200-60 both handle 60 concurrent calls, but the UC500 series is a meaningfully more capable platform. The most important upgrade is the dual redundant power supply on the UC500-60 — a hardware-level protection against power failures that the UC200-60 doesn’t include. The UC500-60 also supports up to 1,000 registered users compared to the UC200-60’s 330, handles up to 80 SIP trunk accounts versus 50, and runs on a more powerful ARM Quad-core processor with higher RAM. For businesses with over 150 staff, reliability requirements, or plans to grow significantly over the next few years, the UC500-60 is the smarter investment.

Q2: Can the Synway UC500-60 be used in a hotel or hospitality environment in Bangladesh? Absolutely — it’s an excellent fit. Hotels, resorts, and serviced apartment complexes across Bangladesh need features like room-to-room dialling, front desk call routing, wake-up call scheduling, DND management per room extension, multi-language IVR for international guests, and voicemail-to-email for missed messages. The UC500-60 supports all of these natively without requiring any additional licensing. Its 1,000-user extension capacity also means it can comfortably scale across a large property, and its FXS lifeline ports ensure that at least some analog room phones remain operational even during a power outage — an important safety consideration for hospitality environments.

Q3: Does the Synway UC500-60 support remote or work-from-home extensions for staff outside the office? Yes, and this is one of the platform’s most practical strengths for modern Bangladeshi businesses. The UC500-60 supports SIP extension registration over the internet, which means staff working from home in Mirpur, field agents in Sylhet, or branch managers in Narayanganj can all register softphone apps or IP phones to the central office UC500-60 system and receive calls, transfer between internal extensions, and participate in conferences — exactly as if they were sitting in the office. The system’s built-in NAT traversal capability handles most remote registration scenarios automatically, so complex firewall configuration is rarely needed.